Transactions

    How to Make a Fuel Transaction

    Step-by-step guide for drivers to unlock a Darb fuel card, capture the odometer, and complete a fuel payment.

    Darb Fuel Cards are designed to make fuel payments secure and easy. Before completing a transaction, the driver must complete the following steps.

    Step 1: Review the Card and Unlock It

    Open the Darb mobile app and review:

    • Your available spending limit
    • Card information
    • Remaining balance

    When you are ready to make a purchase, tap Unlock Card.

    Note: The card must be unlocked before making a fuel transaction.
    Darb app showing available balance and spending limits with a Tap to Unlock Card button.

    Step 2: Capture the Odometer Reading

    After unlocking the card, you will be asked to take a photo of the vehicle's odometer.

    This helps:

    • Verify the vehicle mileage
    • Detect unusual fuel usage
    • Improve fleet monitoring and fraud prevention

    Make sure the odometer reading is clear and visible before submitting the photo.

    Darb app odometer capture screen with the camera pointed at a vehicle dashboard.

    Step 3: Complete the Payment

    Once the odometer photo is accepted, your card will be unlocked and ready to use.

    You can now:

    • Pay for fuel at the station
    • Complete your transaction normally

    After the payment is completed, the card will return to its normal secure state.

    Darb app confirmation screen showing Card Unlocked and ready to use.

    Important Notes

    • Always unlock the card before making a fuel purchase.
    • Ensure the odometer photo is clear and accurate.
    • If your company policy requires additional verification, follow the instructions shown in the app.
    • If you experience any issues, contact your company administrator or Darb Support.

    Need more help?

    Our support team is one click away — Sunday to Thursday, 9 AM – 5 PM (KSA).

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