How to Require Receipts on a Card

Receipt Submission & Card Freeze lets you require a receipt for every transaction on a Travel & Expense card. If a cardholder doesn't upload one in time, the card automatically freezes — it unfreezes once the missing receipts are submitted, or an admin can unfreeze it manually.

Turning It On

There are two ways to turn this on for a card.

1. While creating a new card — when you create a new Travel & Expense card, you'll reach a step with a Receipt Submission & Card Freeze toggle. Turn it on before you finish issuing the card.
2. From an existing card — go to Cards, open the card you want, and click the Policy tab (next to Overview and Transactions). Turn on Receipt Submission & Card Freeze there, then save.

What Happens After You Turn It On

• Every new transaction on that card requires a receipt.
• If a receipt isn't uploaded within 3 days, the card freezes automatically.
• The cardholder gets reminders as the deadline nears, and is notified if the card locks. Admins get an email too.

Unfreezing a Card

There are two ways a card frozen due to an expense submission policy violation gets unfrozen:

• Admin unfreezes it manually — go to the card and turn Freeze card off. This restarts the 3-day window, so the card can freeze again if the receipt still isn't submitted.
• Cardholder submits the missing receipts — once every outstanding receipt on that card is uploaded, it unfreezes automatically.

Tips

• Turn it on while creating the card so it's active from the first transaction.
• Each card is configured and evaluated on its own — enabling it on one card doesn't affect any others.
• If a cardholder needs more time, an admin can manually unfreeze the card.

Important Notes

Support Information

Contact us at support@darbpay.com or call 8001110980 — Sunday–Thursday, 9:00 AM–5:00 PM (KSA Time).